Sunday, March 1st, 2009
Issue: 115   Editor: DoubleAgentNyxxie


Help Desk Updatings! OvermindEV2
In this issue of the Buzz, we caught up with Sabin, VooDooDoll and Relucesco (Boby). With the help of Sabin, we will explain why they put a ranking system in the Help Desk and we asked VooDooDoll and Boby for their opinion on the update. We'll find out about it whilst reading further in this article.

Our first question was about the ranking system. We wondered why they put a ranking system in the Help Desk. Sabin explained, “Because people, especially staff and HDO’s, need to know how they are doing.” He later added, “Not much will be done with it, they're there for informational purposes. The Staff does look at them, but we don't make decisions based on rating alone. The colours, are not just about being active. The colours give more detail about the overall rating, sort of like an ABCDF grade.”

Later, we asked Boby what he thought of being rated. He said, “In the beginning I believed that the Help-Desk rating system could of have been done differently, but over time I have gotten used to it. I think it can prove to be beneficial when it comes to player feedback. As long as it is fair, of course.” Later on, we asked him if he would put in more effort, since it can be rated. He said, “Even though the rating is in place, I will continue doing my job as I have when it was not here. I believe I have always helped the best way I know how to, and I will continue to do so.” To end our interview, we asked Boby if he wanted to add something else about the new Help Desk. He said, “I do think some feature could have been changed, but overall it is a nice update which will benefit the players as well as the Help Desk.”

The last person the Buzz interviewed, VooDooDoll, only had a few things to say. She explained to us, “People need to understand the basis of the new system. They aren't rating a person by name as the Ops are anonymous. What they are rating is the quality of answer they received from a help desk ticket. I personally do the best I can regardless of any help desk ticket rating system. There are going to be some tickets that do not receive a good rating
and there will be some that do. I don't plan on taking it to heart so to speak. I give the best I can. But as I stated they aren't rating ME they are rating the help desk ticket answer.”

To end this interview, the Buzz would like to thank Sabin, VooDooDoll and Boby for their time, and giving me loads of good and useful information.