Sunday, January 14th, 2007
Issue: 5   Editor: Nobody


Take a ticket, please! NyxxieV4
With complaints about corrupt staff on the rise, both BSF2000 and Sabin decided to dedicate a help desk category to it. However, how seriously will each complaint be taken? Will they be looked at, at all? What happens if Sabin reads a complaint about himself? Then what?

The Help Desk category was created to eliminate posts on the Game Forum or BM's to the Administrators bashing Help Desk Operators and Moderators of any corrupt actions. When asked why it was made, Sabin replied, "In the past, such problems would be sent to my personal e-mail address, spammed to my BL inbox or splashed across the forums in some sort of attempt at notoriety. This system is intended to streamline the complaint process, so that people's voices can be heard by the Admin".

But what happens when the administrator himself is reading a complaint about him? Many would simply just throw the complaint away and completely ignore it. However, when complaining about an administrator using the new Help Desk ticket, the complaint would be looked at as "suggestion cards" instead of something to get the administrator who is being complained about, in trouble.

The time it takes to get a response or take action, depends on the nature of the complaint. Sabin also explained that "corroboration with verifiable sources, and a collection of complaints from several players" are also factors that are considered when dealing with a complaint. Depending on the severity of the offense (if found to be true), action could be taken by one incident/complaint or it may take several.

Please do not use the Help Desk category for useless bologna and try to reserve it for truly severe matters. Remember that no staff of Bootleggers is required to reply to a BM and that isn't a reason for complaint.